Priced for one-person stores
Pay for tickets,
not seats.
Two plans. No per-agent tax. Cancel any month — your inbox stays yours.
Up to 50 tickets a month. Everything you need to test the shape of it.
- 50 tickets / month
- Inbox on the order page
- Your own ReplyHop email address, ready on install
- Order, customer & history loaded into every ticket
- Templates & saved replies
Unlimited tickets, your domain, the full thing. For stores that handle their own support and want to keep it that way.
- Unlimited tickets
- Bring in your support@yourstore.com
- Reply from your own domain when you're ready
- Templates & saved replies
- Email support, no chatbots
- Priority support from us
Billed monthly via Shopify · No card to start · Cancel any time
The fine print
What counts as a ticket?
One inbound email thread per month. Replies inside the same thread don’t count again, no matter how many. If your customer emails you four times about the same order in three days, that’s one ticket. New conversation, new subject line — new ticket.
Auto-responses, bounces, out-of-office replies, and spam never count. We email you when you’re approaching the Starter limit and again when you hit it. Existing conversations keep working past the limit so you’re never cut off mid-reply. New tickets queue until you upgrade or the month resets. No surprise overage charges.
Plan compare
Side by side.
| Starter | Shop | |
|---|---|---|
| Tickets per month | 50 | Unlimited |
| Inbox on the order page | Yes | Yes |
| Order & customer context | Yes | Yes |
| Send-from address | support@yourstore.replyhop.com | Either ReplyHop subdomain or your own domain |
| Forward your support@yourstore.com | Yes | Yes |
| Reply from your own domain | No | Yes (when you’re ready) |
| Templates & saved replies | Yes | Yes |
| Per-agent fee | None | None |
| Setup | Five minutes | Five minutes |
| Support from us | Email, priority |
Pricing FAQ
Eight more questions.
- What counts as a ticket?
- One inbound email thread per month, no matter how many replies you send back and forth. If a customer emails you four times in two days about the same order, that's one ticket. New conversation, new subject line — new ticket.
- What happens if I go over 50 tickets on the Starter plan?
- We email you when you're approaching the limit, and again when you hit it. Replies on existing tickets keep working — you won't be cut off mid-conversation. New tickets are queued until you upgrade or the next billing month starts. No surprise overage charges, ever.
- Why no per-agent pricing?
- Per-seat pricing punishes the shape of small Shopify stores. You hire one part-timer to help with email and your bill doubles. We'd rather charge once for the inbox and let you bring as many people as you need. If your team grows past five active users we'll have a chat about a Team plan, but unless you tell us, you're not capped.
- Can I switch plans any time?
- Yes. Upgrade or downgrade from inside Shopify Admin. Changes are prorated by Shopify on your next bill. Your tickets and templates stay where they are.
- How does billing work?
- Through your Shopify account. The charge appears on your normal Shopify invoice. No separate payment method, no Stripe, no card to give us directly.
- What if I cancel?
- Cancel any month from inside Shopify Admin. Your tickets stay readable for 30 days in case you reinstall, then they're permanently deleted. Your inbox stays yours — we never lock you in.
- Is there a free trial?
- Starter is free forever (up to 50 tickets/month). On Shop, we offer a 14-day trial with no card needed — install, use it, decide.
- Will the price go up?
- Probably not for a while. If we ever raise prices, existing customers stay grandfathered at their current rate for at least 12 months. We'll email you if anything changes.