The problem
Your inbox doesn't know your store.
A customer asks where their order is. You read the email, open Shopify, search their name, find the order, check fulfillment, copy the tracking link, switch back, paste it, write the reply. Then the next email. Your inbox can't see a single thing about your store — so all day, you're the wire running between the two.
The tax
- You look up every customer by hand.
- You jump between two tabs for every single reply.
- You retype the same five answers all week.
- With two of you, nobody's sure who already replied.
None of that is the actual work. The actual work is the reply.
What you actually use
This is the only screen you need.
Every customer email becomes a ticket inside Shopify Admin — auto-linked to the customer's most recent order, with the order status, fulfillment, and past messages already loaded. Wrong order? Reassign it in one click. You stop hunting. The answer is usually three words and a link.
The ReplyHop Support Inbox, inside Shopify Admin · Auto-linked to order #1042 · Maya Lin
And the rest of it.
A support inbox, ready the minute you join.
Get a ReplyHop support address straight away — no DNS records, no domain setup, nothing technical. Already have one? Forward it in, and every email lands here as a ticket.
Assign a ticket, skip the double-reply.
Hand a ticket to whoever's taking it. Everyone sees who's on what — so two of you never answer the same customer twice.
Saved replies for the fifty-a-week questions.
"Where's my order." "Can I change the address." Save the answers you write constantly. Pick one, change a word, send.
Know about a ticket without watching the inbox.
A daily email digest, or a real-time ping in Slack or Discord the moment a ticket lands. Check support when it suits you, not all day.
A reply, already drafted.
Tell ReplyHop how your store sounds, once. Every ticket arrives with a draft reply — order details already filled in. Read it, change what you want, send.
Included in the $19 plan
Where ReplyHop sits
You don't need a helpdesk built for fifty agents.
You've got three options for store support: keep doing it in your inbox, jump to a helpdesk built for support teams, or take the thing in between.
Gmail / contact form How you do it now | ReplyHop A small thing, pinned to the order | Big helpdesks Gorgias · Zendesk | |
|---|---|---|---|
| Knows your Shopify orders & customers | No | Yes | Yes |
| Lives inside Shopify Admin | No | Yes | No — opens their own app |
| Setup | — | Minutes, no DNS | Hours |
| Price for a small store | Free, but blind | $0–$19 flat | $50–$300+/mo |
| Per-agent fees | — | None | Yes |
| Built for | Everything | Small Shopify stores | Support teams & enterprise |
Pricing
Pay for tickets,
not seats.
Two plans. No per-agent fees. Cancel any month.
Starter
Up to 50 tickets a month. Enough to feel the whole shape of it.
- 50 tickets / month
- Tickets on the order page
- Your ReplyHop support address, ready instantly
- Order & customer context on every ticket
Shop
1,000 tickets a month — more than a one-person store will ever send. The full thing.
- 1,000 tickets / month
- Everything in Starter
- Assign tickets across your team
- Saved replies & templates
- Slack & Discord notifications
- AI drafts in your brand voice
Billed monthly through Shopify · No card to join the waitlist · Cancel any time
Built by a team that's worked inside the big helpdesks. We've seen what they cost — and who they're really built for. It isn't a one-person shop.
Last things
Four questions worth answering.
No. You get a working support address the moment you join ReplyHop. If you'd rather keep your own support@yourstore.com, forwarding it in takes a couple of clicks — no DNS records, no technical setup.